dhaka7bet Privacy Policy

dhaka7bet is a trusted online casino and sports betting platform in Bangladesh. When you use our website, you share various types of information with us. This privacy policy ("Policy") explains how we collect your personal information, the purposes for which we use it, and how we keep it secure.

By using our platform, you are considered aware of and in agreement with the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services or contact us directly.

dhaka7bet always treats your privacy as its highest priority. We believe that protecting personal information is a fundamental right, and we are fully committed to ensuring that right. Our platform uses SSL encryption technology, which keeps all your information completely secure.

This policy applies to the main dhaka7bet website (https://dhaka7bet.lat) and all its associated services. We will notify you in a timely manner about any changes.

We collect the following types of information. Each piece of information is used to improve the quality of our services and to enrich your experience.

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for verification)
• Financial transaction details (bKash, Nagad, Rocket, bank account number)
• Login credentials (username and password stored in encrypted form)

2.2 Automatically Collected Information

Information automatically collected when you use our platform:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Gaming history and betting activity
• Login time and location data (for fraud prevention)

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third-party sources — such as identity verification services, payment processing partners, and fraud prevention agencies. This information is used solely to ensure the security of your account.

We use the information we collect only for the following legitimate purposes. Our data use policy is fully transparent and dedicated to protecting your interests.

• Account Management: To create, verify, and manage your account.
• Transaction Processing: To process deposits, withdrawals, and bonuses.
• Customer Support: To resolve your complaints or questions quickly.
• Security and Fraud Prevention: To keep your account and transactions secure.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve the functionality and usability of our platform.
• Responsible Gaming: To identify excessive gaming patterns and provide timely support.
• Marketing Communications: To inform you about relevant offers and promotions with your consent.

We never sell your personal information to unauthorized third parties or use it for any purpose not stated in this policy.

Our website uses "cookies" and similar technologies. Cookies are small text files stored in your browser that help our platform function.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences such as language selection.
• Analytics Cookies: Used to monitor platform usage and make improvements.
• Targeting Cookies: Used to display relevant content based on your preferences (only with your consent).

4.2 Cookie Controls

You can reject or delete cookies at any time by changing your browser settings. Keep in mind that disabling essential cookies may affect some important features of the website. We recommend disabling only optional cookies.

dhaka7bet does not under any circumstances sell, rent, or disclose your personal information without authorization. However, in specific situations we may share limited information with trusted partners.

5.1 Permitted Cases for Sharing Data

• Payment Processing: Necessary information shared with bKash, Nagad, Rocket, and banks to complete transactions.
• Identity Verification: Authorized verification services for the KYC (Know Your Customer) process.
• Technology Service Providers: Contracted partners for hosting, cloud storage, and security services.
• Legal Reasons: Disclosure of information in compliance with valid orders from government authorities or courts.
• Fraud Prevention: Sharing suspicious activity with financial crime prevention agencies.

5.2 Third-Party Accountability

Each third party with whom we share information is bound by strict confidentiality agreements and data protection standards. They may use the information only to carry out specified tasks and may not use it for any other purpose.

dhaka7bet takes the highest technical and administrative steps to protect your information. Our security systems are built on industry-standard technology.

• SSL/TLS Encryption: All data transmissions are protected by 256-bit encryption.
• Password Hashing: Your password is never stored directly; only an encrypted hash is retained.
• Two-Factor Authentication (2FA): Two-factor authentication is available at login for added security.
• Firewall and Security Monitoring: Round-the-clock cyber attack prevention and monitoring systems.
• Restricted Access: Only authorized personnel can access specific data.
• Security Audits: Independent security assessments are conducted at regular intervals.
• Data Backups: Regular data backups are maintained in encrypted secure locations.

However, complete internet security can never be guaranteed 100%. If a security breach occurs, we will notify affected users as quickly as possible and take the necessary corrective steps.

We retain your personal information only for as long as it is needed to fulfil the purpose for which it was collected or as required to meet legal obligations.

7.1 Data for Active Accounts

All information is retained while your account remains active. Even after an account is closed, financial transaction records may be kept for a set period as required by law.

7.2 Data After Account Closure

After an account is closed, necessary information is retained in accordance with applicable regulations. After that period, data is securely deleted or anonymized.

7.3 Anonymization

Data that is no longer needed but remains valuable for analysis purposes is fully anonymized so that your identity cannot be identified in any way.

You have the following rights regarding your personal information. Contact us at any time to exercise these rights.

8.1 Right to Access Information

You may request access to the information we hold about you at any time. We will provide the information within a reasonable timeframe.

8.2 Right to Correct Information

You have the right to request correction if there is any inaccuracy or incompleteness in your information. Many details can be updated directly from your account settings.

8.3 Right to Delete Information

In certain circumstances you may request deletion of your personal information. However, some information may not be able to be deleted due to legal obligations, ongoing disputes, or legitimate business requirements.

8.4 Right to Object to Processing

You may object to certain processing of your data, such as marketing communications or profiling. An unsubscribe option from marketing emails is included in every message.

8.5 Right to Data Portability

You may request your personal information in a standard machine-readable format (such as CSV or JSON).

dhaka7bet is strictly for individuals aged 21 or older only. We do not collect personal information from minors under any circumstances.

Age is verified at registration. If we find that a minor's information has been collected by mistake, we will immediately close that account and delete all related information.

If you believe a minor has created an account on our platform, please notify our support team immediately. For more information on responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is committed to responding to your requests promptly.

Ways to contact us: Live Chat (24/7 support available in Bengali) or Email: [email protected]

After a complaint is filed, we will provide an initial response within 7 business days, and complex matters may take up to 30 business days to resolve.

10.1 Changes to Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or by posting a notice on the website. The "Effective Date" shown at the top of the policy indicates the date of the most recent update.

Continued use of the platform after any changes means you have agreed to the updated policy. To learn about our rules and terms, please visit the Terms & Conditions page.